Ticket and Mobile Pass Configuration

New Features!

Brushfire Tickets and Registrations can be created and curated to fit your specific needs! 

Event Configuration

Tickets are managed in three different places within your Event Configuration Dashboard, which you can see as you scroll through here:

• Attendee Types Tab
  
  This area is where you control the details of the ticket or registration you are creating, price, visibility, and fields of data you wish to collect. If you would like a ticket type or add-on to have a unique ticket design, you can do it here when editing the type under Customization.

  

  Quick Tip: Fields can be controlled further in the Buyer Fields, Attendee Fields, and Group Fields tabs when applicable.
   

• Ticket Layouts Tab
  
  This is where you can create and customize the full design of your tickets and see how it will display for all iterations: web ticket, Apple Wallet Pass, and Google Wallet Pass. Read more below about how this all works!
   

  

• Content Tab
  
  Under the Confirmation Email Context portion on this tab is a toggle to turn on tickets for your event or turn them off for events where you aren’t requiring check-in.
   

  

Ticket Layout Details

Branding and Design

The Ticket Creator allows you to choose an image to display and a background color to match your event branding. While it will always default to no image, it is optimized to fit the Event's Header Image. Therefore, please note the Header Image's recommended size of 1125 x 294 pixels will now be strictly enforced. You will also be able to choose another image from your media library.

Further, the text on the tickets will either be black or white and is determined by whichever is most optimized based on the background color you select. 

Finally, you can toggle on the right between the web ticket sample, the Apple Wallet Pass sample, and the Google Wallet Pass sample. 

If you do not choose to design each specific attendee type, your tickets will default to whatever you have set up under the Ticket Layout Tab. If you do edit an Attendee Type specifically, you are primarily editing how it looks; the data presented is still chosen here in the Layout Tab. 

Ticket Fields and Data Display 

Here are the default field displays and the customizable field displays for the following types of events: General Admission, Assigned Seat (Section) Ticketing, Flex Pass, Groups, and Orders with Multiple Attendees.   

Click through for each event:

• General Admission
   

  Every ticket will display the: 

  • QR Code
  • Event Title
  • Location Name
  • Ticket Type Name
  • Attendee Name
  • Attendee Number 

  In addition, you have the option to select up to three other Fields of your choosing and a Ticket Notes section to provide any other special information or directions that aren’t field-related.

  Tickets will always have a button to Manage your order and/or attendees, a button to add the ticket to your Mobile Wallet, and a button to Print. Last, there is a More Details button that will provide order and attendee details.   

  
              
  
  *samples show all 3 custom fields and special notes being used  
                    

• Assigned Seat or Assigned Section Seating
  
  Every ticket will display the:

  • QR Code
  • Event Title
  • Location Name
  • Section
  • Row
  • Seat (when applicable)
  • Ticket Type Name
  • Attendee Name

  In addition, you have the option to select up to three other Fields of your choosing and a Ticket Notes section to provide any other special information or directions that aren’t field-related. 
  
  Please note that a limitation with Apple and Google Wallet Passes for AST events is that you cannot show Section, Row, Seat, AND any of the three custom fields like you can on the actual Ticket (the 3 Custom Fields appear under the QR Code there). However, one Custom Field will still appear on the front of a mobile pass. Further, you can add information to the Ticket Notes field but that will only display on the back or bottom of the pass. 

  Tickets will always have a button to Manage your order and/or attendees, a button to add the ticket to your Mobile Wallet, and a button to Print. Last, there is a More Details button that will provide order and attendee details.   

  
          
  *samples show no custom fields or special notes being used
                      

• Flex Pass
  
  Every ticket will display the: 

  • QR Code
  • Pass Title
  • Attendee Type Name
  • Flex Summary
  • Pass Holder Name

  In addition, you will have the option to select up to three other Fields of your choosing and a Ticket Notes section to provide any other special information or directions that aren’t field-related. 

  The more details section will be like the others but will also include Pass Redemption Summaries and specific Redemptions, as well as event contact information and order information.
  
           
  *samples show 1 custom field (Gate Entrance), no image selected, and a special note
   

• Groups (as in, an official Group configuration; NOT just multiple tickets purchased at once)
  
  Every ticket will display the:
   

  • QR Code
  • Event Title
  • Location Name
  • Group Name
  • Order Number
  • Number of Attendees in the Group 

  In addition, you will have the option to select up to three other Fields of your choosing and a Ticket Notes section to provide any other special information or directions that aren’t field-related. 

  Tickets will always have a button to Manage your order and/or attendees and a button to add the ticket to your Mobile Wallet. Instead of a More Details button, you will be able to choose the “View # Attendees” but that will display each ticket for each attendee if needed with the ability to scroll or swipe to each one. 
  
   

• Orders with multiple Attendees (when not set up in a Group Configuration)
  
  Every ticket will display the:
   

  • QR Code
  • Event Title
  • Location Name
  • Buyer Name
  • Order Number
  • Number of Attendees in the Order

  In addition, you will have the option to select up to three other Fields of your choosing and a Ticket Notes section to provide any other special information or directions that aren’t field-related. 

  Tickets will always have a button to Manage your order and/or attendees, a print button, and a button to add the ticket to your Mobile Wallet. Instead of a More Details button, you will be able to choose the “View # Attendees” button that will display each individual ticket for each attendee with the ability to scroll or swipe to each one. 

Blocked Tickets and Check-In Gates

If your event has check-in gates enabled — which block attendees from checking in if they have a missing signature or outstanding payment — those attendees will see a modified version of their ticket until they've met their requirements.

What a Blocked Ticket Looks Like

Instead of a scannable QR code, a blocked ticket displays a blurred QR code with an Access Blocked message. The wallet and print buttons are hidden — attendees cannot add a blocked ticket to Apple Wallet or Google Wallet, and the print option is removed.

A red action button appears indicating what the attendee needs to do:

• Missing signature: Button takes them to the signature page to complete it
• Missing payment: Button takes them to the payments page to make their payment
• Missing both: A single Manage button appears — the attendee will need to resolve all outstanding requirements from there

Ticket Layout Setting for Blocked Attendees

In the Ticket Layout settings, you can control whether attendees with outstanding requirements can see their QR code at all. By default, the QR code is blurred/hidden for blocked attendees. You can adjust this setting per event if you'd like blocked attendees to still have access to their code.

Why Ticket Rendering and Check-In Gates Are Separate Settings

It's easy to assume that enabling "Allow incomplete attendees to check in" on a check-in session will let those attendees use their ticket right away. But that setting and the Ticket Layout setting above it control two different things, and they don't update each other automatically:

• The Ticket Layout setting is event-wide and controls whether a blocked attendee's QR code renders at all.
• The check-in session setting is specific to one check-in session and controls whether that session will let an incomplete attendee through the gate.

Why It's Set Up This Way

A single ticket can be scanned at more than one check-in session for the same event, and each session can have different requirements. For example, your Main Check-In might allow incomplete attendees through, while a separate T-Shirt Pickup session requires a size to be selected first before that attendee can check in there.

Since the ticket doesn't know in advance which session it will be scanned at, the Ticket Layout setting exists as a general, event-wide way to communicate to attendees that they have something outstanding — separate from any one session's specific rules. That's also why blocking the QR code entirely is the more airtight option if you want a consistent block everywhere, while leaving it visible gives you the flexibility to allow some sessions and not others.

Confirmation Email

Now, the confirmation emails will operate and display according to whether or not you enabled tickets for your event. Again, this is done in the Content Tab.  

Ticket Enabled

When tickets are enabled, the confirmation email will include a prominent View Tickets button. When clicked and the ticket is displayed (as described above, depending on the type of event),  attendees can add directly to their wallets or print.

If changes are allowed to be made to orders or attendees, they will be able to Manage that from their ticket as well! If changes are set to be prevented, they will not see that option displayed.

. 

Ticket Disabled

When tickets are disabled, the confirmation email will include a prominent Manage Attendees button. When clicked, attendees will be directed to all the options they have within their registration.

Note that even when changes are set to be prevented, attendees will be able to view their order and attendee details, and even print, but it will be clearly indicated they cannot make any changes.

The screens your customers are already familiar with to manage their orders and tickets are all the same. 

Please reach out to our teams if you need any further help with this!