What Are Ticket & Registration Types?
When someone visits your event page, the options they see to sign up — "General Admission," "VIP," "Early Bird," "Staff," "Student" — those are your ticket or registration types. They're the building blocks of how your event is structured and how attendees choose what to purchase or register for.
Every event in Brushfire is built around these types. Whether you're selling tickets to a concert, collecting registrations for a conference, or managing a fundraiser gala, setting up your ticket types correctly is one of the most important things you'll do when building your event.
📌 A note on language: Brushfire gives you the option to use "tickets" or "registrations" depending on what fits your event best. You can set this preference — called Verbiage — when creating your event or anytime under the Main Details tab. For simplicity, this guide uses "tickets" throughout, but everything applies equally to registration types.
What Can You Do With Ticket Types?
Ticket types give you a lot of flexibility. You can:
- Offer multiple pricing tiers (e.g., Early Bird, General, Late Registration)
- Set capacity limits per ticket type so you never oversell a category
- Control when each type is available for purchase
- Collect different information from different attendee groups
- Hide certain types from the public using Access Codes — see our Access Codes guide for that
- Apply discounts at checkout using Promotion Codes — see our Promotion Codes guide for that
Example: You're organizing a multi-day industry conference. You create three ticket types — "Early Bird" (available for the first month at a reduced price), "General Admission" (standard pricing after early bird closes), and "Speaker Pass" (hidden from the public, accessible only via Access Code). Each type has its own price, availability window, and registration fields.
Example: You're running a charity gala with assigned seating. You set up an "Individual Ticket" type and a "Table of 10" type, each with its own price and capacity. You also enable a t-shirt size field only for attendees who select the VIP type.
How to Add a New Ticket Type
- Navigate to your event page in your dashboard. If you need help finding your event, start from the Start Page.
- Click the edit (pencil) icon to open your event for editing, then select Ticket or Registration Types.
- Click the green Add New Ticket Type button.
- Configure your ticket type using the four sections described below.
- Click Save when you're done.
How to Edit an Existing Ticket Type
- Navigate to your event and click the edit (pencil) icon.
- Select Ticket or Registration Types.
- Find the ticket type you want to update and click its edit (pencil) icon to open it.
- Make your changes across any of the four sections below.
- Click Save.
The Four Sections Explained
When you create or edit a ticket type, you'll work across four sections: Main Details, Price, Visibility, and Fields.
Main Details
This is where you name and describe your ticket type and set any limits.
| Field | What It Does |
|---|---|
| Name | What attendees will see on your event page (e.g., "Early Bird," "VIP," "General Admission") |
| Capacity | The maximum number of this ticket type available. Leave blank for unlimited. |
| Description | Add details about what's included or who this ticket is for. Helpful for attendees making decisions. |
| Kind | Standard allows attendees to select more than one. Virtual limits the total to one per order. |
| Grouping | Add visual headings to organize ticket types on your event page. If you add a heading to one type, you must add one to all — otherwise ungrouped types will appear under "Unassigned." |
| Min / Max Quantity | Require a minimum number of tickets per order or cap how many can be purchased at once. Setting these above 1 enables group purchase functionality. |
| Enable Copying Information | Lets attendees copy their info across multiple tickets in one order. Disable this if each attendee needs to submit their own individual information. |
| Enable Gifting | Allows an attendee to gift a ticket to someone else without an additional fee. |
Price
This is where you set what attendees pay — and how.
| Field | What It Does |
|---|---|
| Pricing | Choose how attendees pay. You can also enable payment plans here to allow installment payments with the option to set a default payment option first. |
| Price | Enter a set amount, or configure the field to accept open-ended donations. |
| Fees | Choose whether to pass credit card processing fees along to the attendee to help offset transaction costs. |
Visibility
This is where you control who can see each ticket type and when. There are two user categories — Internet (your public attendees) and Admin (your internal team). Both have the same availability options:
| Setting | What It Does |
|---|---|
| Always available | The default. The ticket type is visible and purchasable at all times. |
| Only available UNTIL a date | Great for early bird pricing that closes on a set date. |
| Only available AFTER a date | Useful for late registration options that open after a deadline. |
| Only available BETWEEN dates | Ideal for time-boxed sales windows. |
| Not available | Hides the ticket type entirely. Use this to temporarily disable a type without deleting it. |
💡 Tip: Only disable the Admin visibility setting if truly necessary — keeping it visible to admins makes it easier to manage and test your event.
You can also set a Prevent Changes date. After this date, attendees can no longer modify their attendee fields. This is useful when you need to lock in final numbers before your event — like t-shirt sizes or meal preferences.
Fields
This is where you connect attendee information fields to specific ticket types. If you've created attendee fields (like name, dietary restrictions, or t-shirt size), this section lets you choose which fields appear for each ticket type — so you can collect different information from different attendee groups without cluttering every ticket with unnecessary questions.
📌 Note: For more information on setting up attendee fields, see the Buyer & Attendee Fields guide.
Limitations to Know
- Grouping headings must be applied to all ticket types. If you add a visual grouping label to one ticket type, you need to add one to all of them. Any type without a label will appear under an "Unassigned" heading on your event page.
- Capacity is per ticket type, not per event. If you need an overall event cap, factor that in when setting individual ticket type capacities.
- Visibility settings apply independently to Internet and Admin users. Closing a ticket type for the public doesn't automatically close it for admins — you control each separately.
- Prevent Changes locks attendee fields, not the ticket itself. Attendees can still view their registration after that date — they just can't update their answers to attendee fields.
- Deleting a ticket type is permanent. If you need to temporarily remove a type from view, set its visibility to "Not available" rather than deleting it.
Frequently Asked Questions
- Can I have multiple ticket types with different prices and sale windows on the same event?
Absolutely — and this is one of the most common setups. Create a separate ticket type for each pricing tier (Early Bird, General, Late) and set unique visibility dates for each. When the Early Bird window closes, that type disappears and General Admission takes over automatically.
- How do I temporarily hide a ticket type without deleting it?
Set its Internet visibility to "This type is NOT available." It will be hidden from your public event page but remain intact in your dashboard whenever you're ready to turn it back on.
- Can I collect different registration information from different ticket types?
Yes. Use the Fields section to attach specific attendee fields to specific ticket types. Attendees will only see the fields connected to the ticket type they've selected.
- What's the difference between Capacity and Max Quantity?
Capacity is the total number of that ticket type available across all orders. Max Quantity limits how many of that ticket type a single attendee can purchase in one order. Both can be used together.
- I want to hide a ticket type from the public but make it available with a code. How do I do that?
Set the ticket type's Internet visibility to "Not available," then create an Access Code linked to that ticket type. Attendees who have the code will be able to unlock and see it on your event page. See the Access Codes guide for step-by-step instructions.
You can also see quick overview in the video below!