Whether your attendee data lives in a spreadsheet, your CRM/CHMS, or another platform, we can quickly add attendees to your event. All we need is a CSV file, and we can hit the ground running. Without further ado, let's get started.
There are many reasons why event organizers need this tool, but here are a few examples:
- Switching from a different event/registration platform.
- Importing a list of people to invite to your Brushfire event.
- Authentication for a virtual event, but using a different system for registration.
*Please note: Imported attendees count towards your annual attendee numbers and will be counted towards your annual subscription rate. Paying per attendee? Please contact us for a custom quote if you are considering importing large lists for an event.
1. The Prep Work
Before we get going, let's ensure that your event in Brushfire is ready for import. For the import to work, you must have the Name and Email in your CSV, as well as in the Attendee Fields section. Let's take a look at how to edit your Attendee Fields.
From your Brushfire Event Page, using the ✏️ Edit icon, select Attendee Fields.
From here, you can view and adjust your attendee field options. Make sure you have both a Name field and an Email field added. Once those fields have been added and saved, we can move on to the next step.
2. Ready To Import
From the dashboard page above or from your event page, use the 🔧 Manage Icon to view the Manage Page. From here, select Import in the Import Attendees section.
3. How To Import
This is the Import Attendees page. Here you can see the list of requirements for a successful import, the delivery method for tickets and registrations, and finally, a place to upload your CSV file. Let's walk through it.
A. Requirements
- FirstName is required and must be less than 50 characters.
- LastName is required and must be less than 50 characters.
- Email is required and must be less than 100 characters.
- AttendeeType is required and must match an Attendee Type setup for this event.
- Amount is required and must be a decimal representing the dollar amount paid for the ticket (for example, “25.00”). If the ticket is free, enter “0.”
- ExternalId is optional, but if used, it must be unique and must be less than 200 characters.
- Ensure there are no extra rows or columns in your CSV file.
Note: Each attendee must be listed on a separate line in your CSV file. Each line represents a single attendee and will create a separate order in Brushfire (group or bulk imports do not create combined transactions).
B. Delivery Method
Once the attendees are imported into your event, how would you like them to receive their ticket or registration information? The options are E-ticket, Mail, or Will Call. Selecting the delivery method does not automatically send communication or confirmation emails. Learn everything about our Email Communication tool.
C. Upload
You're ready to upload your attendee file! Make sure it has all the requirements above, and everything will go smoothly!
4. After Import
Once your file has been successfully submitted, you’ll see an on-screen message confirming that the import is processing. When the import is complete, you’ll receive an email confirming completion, along with helpful links with more information about communicating with your attendees.
Pro Tip 1: If you need more information from attendees, first import Name and Email, then send an email out asking them to update the rest of their information. Additional attendee fields or information cannot be imported. Only the fields listed in the requirements section are supported through the import process.
Pro Tip 2: If you need to collect more information from your attendees beyond their name and email, be sure to add those Attendee Fields to your event before importing, so that the attendees will be marked as Incomplete once imported.