You can easily customize the branding for your events. Whether you'd like to use a different brand for each event or series of events or use one brand for all of your organization's events, Brushfire can accommodate your needs.
All artwork you will be utilizing in Brushfire will first need to be uploaded to your Media Library. If you are looking for information on how to set up your virtual event, see this help article about branding for Brushfire Online streaming pages.
Here are the artwork specifications and requirements for each area of customization:
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Header Image - Desktop Version should be 1200px wide by no more than 200px tall @ 216dpi.
Header Image - Mobile Version should be 600px wide by no more than 200px tall @ 216dpi.This is the image that will appear at the top of your event pages. Events using the same URL Keys can share the same page header and branding. Alternatively, you can provide a logo image with a transparent background (PNG only) to be used over a background image.
PRO TIP: You can use the same file for your Header Image and Ticket Image if you create a image that is 1125px x 294px @ 216dpi.
To change your organization's default branding or a page's background color, or add a logo to your page, please refer to this help article on Event Themes.
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Confirmation Email Header Images should be at least 600px wide by no more than 200px tall @ 216dpi. This is the header image that will appear at the top of your event's confirmation email. This can be different for each event.
Please note that certain email providers have trouble rendering artwork that have spaces in the filename. We recommend that you remove spaces from your filenames before uploading.
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Ticket Images should be 1125px x 294px @ 216dpi for proper display.
Ticket Advertisement Images should be 2250px x 1125px @ 300dpi (7.5in x 3.75in) for proper display.
You can also choose the coloring of your ticket, extra custom fields to display, and special notes or instructions in our Ticket Creator found under the Ticket Layouts Tab.
If you desire further customization, individual ticket image header images and colors can be changed based on ticket type. This can be configured when editing individual Attendee Types. -
Event Thumbnail / Social Sharing Images should be 1200px wide by 630px tall @ 72dpi. When your event URL is shared on social media, iMessage, or other messaging services it uses a Brushfire event thumbnail by default. Event thumbnails also appear on your organization event listing or in views that display multiple events (e.g. when using a URL Key to promote related events together). When not defined for an event, a stock image is displayed.
When updating your default organization branding, you can define a default image thumbnail for new events. If events are already live, you can update individual event thumbnails that are displayed on each event's Tracking Edit Tab.
The event thumbnail and social sharing image are the same. You can read the full details of best practices for social image sharing here. To preview your social sharing images, you can use the Open Graph sharing preview tool or Facebook's sharing debugger as outlined here. - Each event has the ability to add a Theme Background Image to your page. The recommended size for these Images should be 1024px wide by 768px tall @ 216dpi.
- We also recommend adding a Mobile App Image that is used when using our check in-app with iPads or Android Tablets. If supplied, this will be used alongside the app interface in all modes. Image should be 1090px (wide) x 1870px (high) @ 216dpi for proper display. Mobile App Images can be defined on each individual event's Content Edit Tab.
- Each event has the ability to display images in the upper and lower content descriptions of the event's main page. The maximum width for images used in Event Details is 672px.
For more page branding options, please refer to this help article on Event Themes.
Frequently Asked Questions
Q: Do I need a different image for desktop and mobile? A: For your Header Image, yes — Brushfire uses separate images for desktop (1200px x 200px) and mobile (600px x 200px). This ensures your header looks sharp and properly cropped on both screen sizes. All other image types use a single file.
Q: What file format should I use for my artwork? A: PNG or JPG are preferred for all images. If you need a transparent background — such as a logo overlaid on a background image — you must use PNG, as JPG does not support transparency.
Q: Can I use the same image for my Header and my Ticket? A: Yes! If you create your image at 1125px x 294px @ 216dpi, it will work for both. This is a great way to keep your branding consistent and reduce the number of files you need to prepare.
Q: My confirmation email image isn't displaying correctly. What could be wrong? A: One common culprit is spaces in your filename. Certain email providers have trouble rendering images with spaces in the filename. Rename your file to remove any spaces before uploading it to your Media Library and try again.
Q: Where do I upload my artwork before adding it to my event? A: All artwork needs to be uploaded to your Media Library first. You can access this from your Organization Dashboard. Once uploaded, your images will be available to use across any of your events.
Q: What happens if I don't set a thumbnail image for my event? A: Brushfire will display a default stock image in its place. This stock image will appear when your event URL is shared on social media, iMessage, or other messaging platforms, as well as on any event listing pages. We recommend always setting a custom thumbnail to keep your branding consistent.
Q: Can I set a default thumbnail that applies to all new events automatically? A: Yes. When updating your organization's default branding settings, you can define a default thumbnail image for new events. Keep in mind that events already live will need their thumbnails updated individually via the Tracking Edit Tab.
Q: Can different ticket types have different images? A: Yes. In addition to your overall Ticket Image, you can customize the header image and color for individual ticket types. This is configured when editing each attendee type in your event settings.
Still not sure how to prepare your artwork? Please let us know!