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Adding Attachments to Brushfire Emails

Brushfire emails don't support direct file attachments — but you can easily include a downloadable link in the body of any email instead. The process involves uploading your file to your Media Library and then inserting the link wherever you need it.

You can add download links to two types of emails:

  • Email blasts sent to your attendees
  • Confirmation emails sent automatically after a purchase

Step 1 — Get the Download Link for Your File

Before you can add a link to any email, you need to upload your file and grab its URL.

  1. Upload your document to your Media Library. Make sure the filename does not contain any spaces — spaces in filenames can cause the link to break.
  2. Once uploaded, open the file by clicking on it in the Media Library.
  3. Copy the full URL from your browser's address bar after the file has opened.

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💡 Shortcut: Instead of opening the file, you can right-click on it in the Media Library and select Copy Link Address to grab the URL directly.

Adding the Link to an Email Blast

  1. Go to your event's Manage Page.
  2. Click into the Emails section.
  3. Create a new email or open an existing draft.
  4. In the Content area of the email, click the hyperlink icon in the editor toolbar.
  5. Paste your file URL into the URL field and enter the display text you want your attendees to see (e.g. "Download your event guide here").

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Adding the Link to a Confirmation Email

  1. Go to your Event Configuration and click into the Content Tab.
  2. Navigate to the Confirmation Email Information section.
  3. In the content editor, click the hyperlink icon in the toolbar.
  4. Paste your file URL into the URL field and enter the display text you want buyers to see.

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Limitations to Know

  • File attachments are not supported. You can only share files by including a download link in the email body — you cannot attach files directly.
  • Filenames cannot contain spaces. A space in the filename will cause the link to break. Rename your file before uploading if needed (e.g. EventGuide2025.pdf instead of Event Guide 2025.pdf).
  • Links are publicly accessible. Any file uploaded to your Media Library and shared via a link can be accessed by anyone who has that URL. Avoid uploading sensitive or private documents.

Frequently Asked Questions

Can I attach a PDF directly to a Brushfire email?

No — direct attachments aren't supported. Instead, upload your PDF to your Media Library, grab the link, and insert it as a hyperlink in your email body. Attendees can click the link to download the file.

My link isn't working. What should I check?

The most common cause is spaces in the filename. Make sure your file was uploaded without spaces in its name. If the filename has spaces, re-upload it with a corrected name and grab the new URL.

Can I add a download link to both a confirmation email and a separate email blast?

Yes. Once you have the file URL from your Media Library, you can use it in as many emails as you need — both confirmation emails and email blasts.

Where do I find my Media Library?

Your Media Library is accessible from your Organization Dashboard. See the Managing your Media Library guide for more details.