Sometimes a buyer doesn't receive their confirmation — it may have landed in spam, been sent to the wrong email address, or simply gotten lost. Brushfire makes it easy to resend a confirmation to a single buyer or to multiple buyers at once.
Resending a Single Confirmation Email
- Find the order you need. (See the How do I Find an Order? guide if you need help locating it.)
- Click on the order number to open the order details.
- If the email address on file is incorrect, click the Edit link in the top center, update the email address, and make sure you Save the changes before proceeding.
- Click the Resend Confirmation link next to the email address on the order details page. The confirmation will be sent immediately.
💡 Example: A buyer contacts you saying they never received their confirmation. You pull up their order, notice a typo in their email address, correct it, save, and resend — all in under a minute.
Resending Multiple Confirmation Emails
If you need to resend confirmations to several buyers at once, you can do it in bulk from the Orders page rather than going order by order.
- Go to your event's Orders page.
- Select the orders you want to resend confirmations for — you can select all orders or filter first and select a subset.
- Once orders are selected, a green box will appear next to the search bar.
- Click the green box and select Resend Confirmations.
- Brushfire will confirm how many confirmation emails were successfully resent.
💡 Example: Your event's confirmation email had a typo in the venue address. Once corrected, you select all orders and resend confirmations to every buyer at once so everyone has the updated information.
Limitations to Know
- Confirmations are sent to the buyer only. The resent email goes to the email address on the order — not to individual attendees within the order.
- Update the email address before resending. If the original address was incorrect, make sure you edit and save the corrected address first. Resending without updating will just send to the wrong address again.
- Bulk resend applies to selected orders only. If you filter your orders list before selecting, only the filtered results will be included. Double-check your filter before resending in bulk.
Frequently Asked Questions
- Can I resend a confirmation to a different email address than the one on the order?
Yes — but you'll need to update the email address on the order first. Click Edit on the order details page, change the email, save, and then resend.
- How do I know the resend was successful?
For single resends, the action completes immediately after clicking Resend Confirmation. For bulk resends, Brushfire will display a message confirming how many confirmation emails were sent.
- Can I resend confirmations for all orders across my entire event at once?
Yes. On the Orders page, select all orders (without applying any filters) and use the bulk resend option. This will resend to every buyer who placed an order for your event.
- The buyer still hasn't received the confirmation after resending. What should I check?
Ask the buyer to check their spam or junk folder first. If the email isn't there, confirm that the email address on the order is correct — then try resending again. If the issue persists, reach out to our support team.