Timed tickets allow entry to an event at a specific time each day. Guests purchase tickets for a particular slot and can only enter at this time. This allows your event to control the size of crowds and keep lines moving quickly. Time slots can be set for any duration and typically work best for big events and spaces that can accommodate large numbers of guests, such as museums, tours, festivals, and theme parks.
When this feature is enabled, your attendees will be presented with a streamlined experience that will help them pick their preferred time slot each day. This feature cannot be combined with Flex Pass or Assigned Seat Ticketing, and once it is turned on for an event, it cannot be turned off.
Setting Up Time Slot Ticketing
You must set your event to Time Slot Support either in Event Creator or when setting up a new event manually.
The tab previously labeled Registration Types or Ticket Types will now be labeled Time Slots in your Event Configuration. From there, you will first set up the ticket types, then the time slots and pass options (if applicable).
Please note a few things about the setup:
- A time slot or pass MUST be connected to at least one ticket type.
- A ticket type must be connected to at least one time slot.
- In the configuration, Passes will always be displayed below the Time Slots.
- Any event for which you provided text in the Sticky Information field under the Content Tab will display a blue star on the calendar, as shown in the very first screenshot.
What Your Customers See
In the example below, the customer chose April 22, an afternoon preference, 3 p.m. as the desired time, and then the ticket options for that time slot were displayed.
This is how it looks when a customer chooses April 22 and wants the All Day Pass:
What Your Admins See
At the top, where it currently says 10 AM, admins can choose a time slot to purchase tickets. Below the ticket types, you can see which time slots/passes are still available for sale.
Further, as displayed below, you can click that 10 AM dropdown to see all time and pass options, as well as an option to display all possible ticket options at once.
Reports
The R100 Attendee Report found in Detailed Reporting displays ticket type by time slot. Further, the Ticket Capacity Breakdown Report from the event’s Manage Page also provides real-time data overviews of what a day’s sales look like with capacity, sold, and remaining clearly displayed.
Check-In Session
Time Slot Events will have a default check-in session configured that is named "Time Slot Check-In." Here, you can define a number of minutes or hours before or after the time slot during which attendees are allowed to check-in. You will also be able to set whether passes are allowed to check-in. This default session canNOT be deleted or renamed. However, you can still create other check-in sessions should you need to (like for merchandise distribution). When check-in duration is not specified, check-ins are allowed until the next available time slot begins.
When in admin mode on a web browser, attendees will be denied check-in if it is outside the established check-in window. However, the denial can be overridden and the attendee can be checked in should the admin wish to do so. If checking in in bulk, the admin user will be notified if one or more users are being denied, with the same override option if needed.
When check-in happens from the Mobile App, when in manned mode, Attendees will be denied check-in if they try outside their established check-in window, however, the user can override and check in anyway. When in self-service mode, the option to "let them in any way," whether a single attendee or multiple attendees, will require a passcode entry from an admin.
Please reach out to our team to see if Time Slot Ticketing is right for you or if you have any further questions about your event configuration.