Online Event FAQ + Troubleshooting

Below are troubleshooting steps and FAQs that should help to resolve any issues you may experience while viewing an event in Brushfire. If you need further assistance, please contact your event organizer.

What do I need in order to watch the event?

You will need a high-speed internet connection and a device with a web browser. You can watch from your computer, tablet, smartphone, or on a larger screen. Most TVs come with Apple AirPlay, SmartCast or Chromecast, which allows you to share your phone or computer screen wirelessly on your television. Since there are so many ways you can connect to a TV, we can't help you troubleshoot your specific setup—be sure to research it before the event!

What are the technical requirements to view the event?

Our team recommends the most up-to-date versions of Chrome or Safari for the best experience. Edge is okay, too. Internet Explorer is not compatible with most online video players. You will need an internet connection with download speeds of at least 10 Mbps. To check your download speed, visit

Can I pause the video?

You can pause the video, but if your event is live when you return to the live feed, you may be automatically taken to the current live spot.

You ability to rewind and watch the video until the scheduled event ends depends on the video player used for your event.

When pausing or rewinding, you may be cut off at that point, unless you make sure you “fast forward” to the appropriate viewing point to ensure you are watching the live broadcast.

Will there be a replay of this online event?

Replay options vary by event. Please refer to your event schedule or contact your event organizer to confirm if a replay option will be made available for your event.

The event is live, but the video isn't playing. What should I do?

First, make sure you click the Play button on the viewer. Second, check your internet connection. As a last resort, try watching on a different device or toggling your WiFi connection on or off.

I can see the video, but there's no audio. What should I do?

When you first access content in Brushfire, you will have to unmute the content by clicking on the UNMUTE button on the screen. If you still do not hear audio, please check your speakers and make sure they're turned on. Second, check the volume control on the video player window or the volume control on your computer and make sure your web browser volume is not muted.

The video keeps freezing while I'm watching the event. What can I do?

Don't worry. Technology is great when it works. If the video is freezing, try this:

  • Refresh the browser page.
  • Try using a different browser or device.
  • Make sure your internet connection is at least 5 Mbps. To check your download speed, visit

Do you recommend using a certain browser to watch the event?

The video player should work in any current browser, with the exception of Internet Explorer. We recommend Google Chrome, so give that a try if you're having issues in your current browser. You can download that here:

I have tried everything listed above, but it still doesn’t work for me…

In rare cases you may need to clear the “cookies” in your browser or adjust the internet settings of your browser. It is advisable to test ahead of time if you can play embedded video content. You can refer to this help article about clearing cookies when using Google Chrome desktop browsers:

Can I watch the event on my mobile device?

You sure can! However, in some cases, the event is only allowing viewing on one device, make sure you are logged out of your laptop or tv before trying it on your phone.