Search

Find or Edit My Tickets/Orders

Lost your tickets, need to make a change, or want to resend your confirmation email? Here's how to access your order.

Step 1 — Access Your Order

If you have your confirmation email, click Manage Attendees and skip to Step 5.

If you don't have your confirmation email, go to brushfire.com/my and enter the email address you used when registering. We'll send you a link to access your events.

Situation Where to Start
You have your confirmation email Click Manage Attendees → skip to Step 5
You don't have your confirmation email Go to brushfire.com/my → enter your registration email

Step 2 — Click the Link in the Email You Receive

After entering your email at brushfire.com/my, check your inbox for a magic link. Click it to access your events dashboard.

Step 3 — Select the Event You Registered For

You'll see a list of all upcoming events associated with your email address. Select the one you're looking for.

Step 4 — Select Your Order

Once you've chosen your event, select the order you want to view or manage. From here, you can:

  • View or print your ticket
  • Edit attendee information
  • Resend your confirmation email
  • Print your receipt

When viewing a ticket, you'll also have the option to add it to your Apple Wallet or Google Wallet.

                 

Step 5 — Managing Individual Attendees

If your order includes multiple attendees and you need to update or view a specific one, click Manage Attendees in the upper right-hand corner. Select the attendee you want to edit.

Available actions may include:

Action What It Does
Edit/Complete Info Update attendee details like name, contact info, or custom fields
View Ticket Open and display the ticket with QR code
Donate Back Return the ticket value as a donation to the organizer
Change Ticket Type Switch to a different available ticket or registration option
Gift Transfer the ticket to someone else as a gift
Share Ticket Send the ticket to another person
Join a Group Connect with a group within the event
Change/Leave Community Update or leave your assigned community group

Note: Not all options are available for every event. The actions you see will depend on what the event organizer has enabled.

Step 6 — Payment Plans

If your registration includes a payment plan, you'll also see a Make a Payment option when viewing an attendee. This lets you pay down your outstanding balance at any time.

If you are a group leader, you'll see additional options to update attendee information, make payments for multiple registrants, and manage other group-related functions.

Quick Tip

You can also find your tickets from any Brushfire registration page — just look for the Sign In or Find My Tickets links at the bottom of the page.

Still Can't Find Your Order?

No problem. Fill out this form, make sure you choose "I'm attending an event & need help," and we'll help you track it down.