Making Payments For Existing Attendees as an Admin

If your event has ticket/registration types that allow multiple payments, you can make additional payments very easily.

  1. Go to your event's Manage page.
  2. On the left hand side, in the "Tasks" section, click on "Manage Attendees"
  3. You will be taken to a page that lists all the attendees for your event. Current attendees will have a blue "Manage" button on the left. Cancelled attendees will have a gray button and will have a line through the name. You can only make payments for current attendees.
  4. Find the attendee you wish to edit.
  5. Click the blue "Manage" button next to that attendee and select "Make a payment" from the menu that appears.make-payment-1.png
  6. A dialog will appear that displays the current payment amount and balance for the selected attendee.make-payment-2.png
  7. Select the desired payment amount from the drop down list or you can select "Pay Custom Amount." If you select the custom amount option, you can type in any amount for the payment.
  8. Click the blue "Make Payment" button to apply your change, and you will be presented with options for the new order:
    1. The billing address and contact information will be pre-filled with the information from the original order. You may change it if necessary.
    2. If you do not want to send a confirmation email of this change (often helpful for administrative changes that do not require alerting the customer), simply uncheck the box that says "Send email confirmation of this change" below the customer's email address.
    3. If the original order was made recently with a credit card and your payment gateway allows reference payments (not common), it is recommended that you reference the original transaction for payment. This will automatically apply the new charge onto the card that was used without having to re-enter the payment information. If that is not available (more common), you will need to select another payment method to make this payment. You can specify credit card information, cash, check, or any other available payment method.
    4. If you have any notes you'd like to record about this change (these will only be visible to other users and not the customer) you can do so. This is often helpful if the change being made is confusing or if another user needs to follow up on something.
  9. Once completed, the system will provide you with a green dialog letting you know the payment was applied successfully and now the attendee's balance will be updated to reflect the payment.