Change Attendee's Existing Ticket/Registration Type as an Admin

If your event has multiple active ticket/registration types, you can switch an attendee to a different ticket/registration type very easily.

  1. Go to your event's Manage page.
  2. On the left hand side, in the "Tasks" section, click on "Manage Attendees"
  3. You will be taken to a page that lists all the attendees for your event. Current attendees will have a blue "Manage" button on the left. Cancelled attendees will have a gray button and will have a line through the name. You can only make changes for current attendees.
  4. Find the attendee you wish to edit.
  5. Click the blue "Manage" button next to that attendee and select "Change ticket type" (or "Change registration type" if that is what your event is set to display) from the menu that appears.
  6. A dialog will appear that displays the available ticket/registration types for the selected attendee.
  7. The currently selected option will be marked as "Selected" with a grayed out button. Available options will have a green button with "Continue." Select the desired ticket/registration type by clicking one of the green buttons and you will be presented with options for the new order:
    1. The billing address and contact information will be pre-filled with the information from the original order. You may change it if necessary.
    2. If you do not want to send a confirmation email of this change (often helpful for administrative changes that do not require alerting the customer), simply uncheck the box that says "Send email confirmation of this change" below the customer's email address.
    3. If the original order was made recently with a credit card, it is recommended that you reference the original transaction for a credit (if these changes result in a new charge, you may not be able to do this). This will automatically apply the refund/new charge onto the card that was used without having to re-enter the payment information. If that is not available (fairly common for new charges), you will need to select another payment method to make this change. You can specify credit card information, cash, check, or any other available payment method.
    4. If you have any notes you'd like to record about this change (these will only be visible to other users and not the customer) you can do so. This is often helpful if the change being made is confusing or if another user needs to follow up on something.
  8. Once completed, the system will provide you with a green dialog letting you know the ticket/registration type was changed successfully and now the attendee's record will be updated to reflect the change.